FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer?

Yes, we are professional manufacturer with more than 15 years experiences.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

On average, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

30%TT in advance, 70%TT balance before delivery. L/C at sight.

What is the product warranty?

All the machines 12 months, except the consumable spare parts.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging with professional loading teams.

How about the shipping fees?

The shipping cost depends on the size of the machine, container types, and shipping company policies etc. but we will do our best to provide the most cost-effective suggestions and ways

Do you provide installation services?

Yes,  we have a professional after sales service teams to help install the machine and training.